Privacy Policy

At ClawHatch, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our AI assistant hosting service.

Information We Collect

We collect information you provide directly to us:

• Account Information: Email address, Telegram username, and basic profile information
• Conversation Data: Messages and interactions with your AI assistant
• Configuration Data: Your assistant's personality settings and preferences
• Usage Data: Service usage patterns and performance metrics
• Payment Information: Billing details processed through secure payment processors

How We Use Your Information

We use your information to:

• Provide and maintain your AI assistant service
• Customize your assistant's personality and responses
• Process payments and manage your subscription
• Provide customer support and technical assistance
• Improve our services and develop new features
• Communicate important service updates

Data Security & Storage

We implement enterprise-grade security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest
• Dedicated Infrastructure: Your assistant runs on isolated, dedicated servers
• Access Controls: Strict access controls limit who can view your data
• Data Isolation: Your conversations never mix with other users' data
• Regular Backups: Secure, encrypted backups ensure data recovery

Data Sharing

We do not sell, rent, or share your personal information with third parties, except:

• Service Providers: Trusted partners who help us provide our service (payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition (with notice)

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal data
• Export: Receive your data in a portable format
• Restrict: Limit how we process your data

Data Retention

We retain your data:

• For as long as your account is active
• For up to 30 days after account deletion (for recovery purposes)
• Longer if required by law or for legitimate business purposes

International Transfers

Your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data during any international transfers.

Cookies & Tracking

Our website uses minimal cookies for:

• Essential website functionality
• Remembering your preferences
• Analyzing website performance (anonymized)

Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of the service after changes become effective constitutes acceptance of the revised policy.